Norton False Notifications
There is a false notification stating that our website is blacklisted for malware by Norton. The site is malware-free. Many customers use the site daily; we use it daily without issue.
Norton’s Shakedown of Site Owners
One of my sites was blacklisted by Norton Safe Web last week. A client’s site was blacklisted two days after launch. Both have no malware and are not blacklisted anywhere else – a sure sign that Norton is doing something very different than all the other blacklisting services.
One of my clients first reported this problem about about a month ago. Despite not being on any other blacklist, and having her site cleaned by Sucuri repeatedly and verified to have no malware whatsoever, she remains on Norton’s blacklist. Here’s what her site profile on Norton Safe Web says:
‘This is a known dangerous web page. It is highly recommended that you do NOT visit this page. The threat categorization is not complete & details will be added soon.’
6. When I could see the profile page again my site was verified. Click on ‘re-evaluate my site.’
7. You’ll see that the language is broken, looks like a scam email rather than a legitimate company: ‘Please provide re-evaluation reason for each reported threats and proceed to click on Submit button.’ There was no space to provide any reasons or comments, at least not for my submission.
8. After you click the Submit button you should see your site and a ‘re-evaluation in progress’ message under Status.
That’s it for now – I’ll report back when I get a response.
EDIT: An email from Norton says it takes 2 weeks for a re-evaluation. Don’t hold your breath – one of my colleagues has had a clean site blacklisted for 9 months – 3 attempts to contact Norton have been met with complete silence.
Conclusion
Norton Mass blacklists sites without any evidence, blacklisting completely innocent sites and requiring site owners to sign up for Norton to dispute the blacklist. This causes a massive waste of time for website customers and owners, and Norton continues to do so, as it increases sales of Norton’s products.
For customers of Norton, using this software will result in many false warnings being presented to you.
If you have questions, contact us at support@summitproducts.org
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Questions & Contacting Us
We have a phone number, but we don’t provide it on the website because it often leads to an inefficient use of our time. Nearly every question that a customer might have can be answered through email. Many of the questions we get are answered by Brightwork’s website, which has full articles providing explanations.